Help centre

Answers for the tasks this app actually performs.

First-run checklist

01
Sync the catalog
02
Upload a sample purchase order
03
Resolve the issues in the review workbench
04
Approve and create a draft order

Uploading a purchase order

Use the Inbox page. PDF, PNG, JPG, CSV and XLSX are supported, up to the limits shown next to the upload button. Each file becomes its own document with its own progress.

Forwarding by email

If inbound email is enabled, forward or address the purchase order to the alias in Settings. Only real attachments are processed; links inside the body are never followed.

How products are matched

In order: a unique exact SKU, an alias you confirmed for this buyer, an alias you confirmed for the store, then a suggested list. Only the first three can select a variant on their own.

Cases, boxes and bottles

A packaging rule such as 1 case = 12 bottles has to exist before a case count can become a sellable quantity. Without it the line stops and asks.

What is created in Shopify

A draft order only. Nothing is charged, invoiced, fulfilled or emailed to a buyer. You open the draft in your admin and finish it there.

Files and retention

Original files and intermediate results are kept for the period in Settings, then purged. The minimised review summary is kept for 180 days.

When something fails

Every failure shows what happened, whether it can be retried and a reference ID. Nothing is retried automatically in a way that could duplicate an order.

Contact support

Include the reference ID shown with the error so it can be found quickly.

File: Up to 20 MB per file, 30 pages and 300 product lines per document.
Support: support@neatpo.com
Service status: /healthz